Client Census Week

IMPLEMENTATION OF A CLIENT CENSUS WEEK

Q Base Office Management announces the pilot implementation of a Client Census Week (CCW).

The CCW is a new concept developed by the inhouse Q Base Business Management Office (BMO), as a best practice approach to client contact management in direct relation to market actions of the Community Participation Guarantee (CPG).

Throughout the year, CPG project managers routinely collect client feedback about CPG projects, and in the first week of November, active initiatives are undertaken to contact and 'touchbase' with CPG clients to in order to update client feedback data.

This structured approach facilitates enhanced levels of client engagement, accurate client records, and is suitable to discover new client needs. The CCW also updates business knowledge for timely preparation and publication of a CPG census.

For more information, contact the Public Relations Manager, Q Base.

 

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