The Frontlines of Language and Literacy

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THE FRONTLINES OF LANGUAGE AND LITERACY

When Community Participation Guarantee (CPG) received an appeal from Sydney’s Non-English Speaking Background (NESB) sector in 1998, the idea was felicitous for uptake as part of CPG’s model community action campaign. Today the LanguageWorks (LWP) Project forms a key pillar of CPG Projects, a suite of pilot projects to test the market viability of the social action campaign’s ‘guarantee’ concept.

CPG makes no hubris that its public advocacy platform converges to an unprecedented initiative in collective social action or a new global class action style of campaigning. A spokesperson for CPG says that CPG’s LanguageWorks Project has become symbolic of the non-denominational, social inclusion and guarantee venture currently being trialled in the Sydney Metropolitan area. Their program delivery is based on a community action ethos of practical approaches to client-centered empowerment.

“Language and literacy skills are now expected from every member of society. Each person should have a sense of confidence about their ability to identify, understand, interpret, create, communicate and compute. These competencies are basic to everyday civics processes of equality, community development and the health and well-being of the community and its members,” she said.

“LearningWorks teachers are represented by an ecletic mix of professionals in education who recognise that language and literacy is foundational to key indicators of human and social development. Participation in LearningWorks is not necessarily means-tested as it is premised on non-judgemental values of individual empowerment, self-esteem and social inclusion.”


Nastya Gepp

She explained, “In 1999, CPG Projects revised the LanguageWorks Project name to LearningWorks Project when the frontline workers sought to shift from somewhat static learning to an emphasis on dynamic and creative approaches to achieving learner competence and autonomy. The LearningWorks Project demonstrates this new resolve for outcomes-based project design including exploration of enhanced social, behavioural, and interactive modalities of learner-centred ‘immersive learning’.”

The idea for CPG came to life 2 years ago in mid-1997 as the private owner, Q Base Office Management, diversified its business portfolio to encompass CPG public action campaigns. 

CPG founder and Executive Officer, Judith Lee says that the CPG ‘brainchild’ embodies contemporary advances in public values and was a political initiative for a coordinated response to social protection that would address “all the key domains of vulnerability”. 

Miss Lee who studied social science at the Sydney Institute of Technology and started her private business in the summer of 1995, explained that the changing market scenario and pressing public demands persuaded her to enlarge the business portfolio beyond her original mainstay of business secretarial and management consulting. Having a background in social sciences and previous experiences with community welfare organisations helped to consolidate her sense of professional awareness, so that she was confident she knew the score and would be fitted to the tasks of managerial decision-making.

In collaboration with other CPG experts, Miss Lee designed the suite of CPG Projects all of which were in direct response to specific presenting cases and the associated diagnostics for standardised case management. With added doses of principles of community action.

“One characteristic of the CPG venture is the people that make it real and who have a genuine drive to bring the underlying social agenda to the policy frontlines. As we endeavour to manage the increasing demand, every project implementation requires careful candidate selection of CPG workers. But the task is no easy feat considering that every recruitment drive results in a massive number of applicants to be sorted through, screened and brought on board.”

Miss Lee says she makes every effort to ensure the candidates are carefully assessed, share the same commitment to CPG public action campaign and demonstrate an abiding dedication to interpersonal success. Qualifying candidates are those that have a strong sense of personal values aligned to their professional discipline, a self-consciousness for learner-directed empowerment of the learning context, as well as personalistic factors of friendliness, empathy, and care.

“Our primary approach of matching frontline workers to desired outcomes at the client and societal level makes LearningWorks teachers a special calibre of dedicated people who really believe in their work,” she said.

“In situ, LearningWorks teachers take the time to build rapport with and listen to CPG clients in order to ascertain their needs and preferred areas for personal development. Through exploration and identification of constructive outcomes, the LearningWorks teacher is properly positioned to design the lesson plan and learning objectives.”

CPG LearningWorks Project is currently trialling the open-market home tutoring concept in the Sydney Metropolitan area. Using principles of applied pedagogy they will be monitoring project outcomes over the next 36 months.

CPG Newsroom.

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